Personal information collected
Depending on the circumstances, we may request and collect various personal information that is relevant to our business. This includes the following:
Information you provide directly via our Online Enquiry or Newsletter Sign-up forms, specifically your name, email address and/or phone number.
Emails and other communications that you send us or otherwise contribute, such as customer support enquiries.
Information you share with us in connection with surveys or promotions.
Information from the use of our website. This may include: IP addresses; date and time of access; type of browser and operating system used; web pages visited prior to coming to our website
Information about your interactions with our website, though we use this in an anonymous summative form which does not focus on you individually. We use this data to evaluate, provide, protect or improve our services.
Information through interactions with those with whom we do business, such as clients who use our services, employees, contractors, and suppliers who we may engage to assist us in the provision of our services.
Use of personal information
The personal information we collect is used to:
Create and manage our Newsletter subscription and responses to Online Enquiries.
Communicate with you.
Administer surveys and promotions
Analyse interactions with our website so we can tailor our advertising campaigns to target client needs and interests. For example, we may decide to use anonymous website traffic data to create targeted social media advertisements.
Improve our Services based on analysis of how our website is accessed and used and to monitor and measure the effectiveness of our advertising. We usually do this based on anonymous aggregated data that does not focus on you individually. This information may be used to develop new information or resources for our website and managing our communications.
We will only disclose personal information to a third-party where we have consent to do so or the disclosure is permitted or required by law. For example, we may disclose information to external service providers, such as contractors, consultants or suppliers who we engage in the provision of our Services, and auditors, taxation and legal advisers. These service providers are only permitted to use the information for the services or function for which they have been engaged. We may also be legally obligated to disclose personal information to regulatory bodies, government agencies and law enforcement bodies, such as the Australian Tax Office.
Reviewing and correcting personal information
You may request access to personal information that we hold about you at any time. If you would like to know what information we hold about you please contact us using the details set out in the ‘Contact Us’ section of this policy. If you discover that there is an error, please notify us and we will try to correct or remove the information as soon as possible.
In most circumstances, we allow an individual to access the personal information we hold about them. However, there are exceptions to this right where access may be denied if we feel that making the information available would reveal personal information about another person; or we are legally prevented from disclosing said information. In the unlikely event that we deny a request for access or correction of personal information, we will provide our lawful reasons.
You can elect not to receive electronic communications from Savvy Homes by following the unsubscribe instructions at the bottom of all marketing communications we provide. Please note, for technical reasons there is likely to be a delay in deleting your personal information from our systems when you ask to delete it.
We follow anti-spam laws and do not send unsolicited marketing emails.
Our website provider and third-party tools
Our website provider, Squarespace, hosts and processes our content. We tell Squarespace what to do with our content, and they follow our instructions.
We only use the third-party tools Google Analytics and Mail Chimp. Your personal data will not be disclosed to any third-parties aside from our website provider ‘Squarespace’, our digital analysis provider ‘Google Analytics’ and our email subscription provider ‘Mail Chimp’.
The Savvy Homes website
Savvy Homes automatically gathers anonymous information to monitor the use of our website (under the domain name savvyhomes.com.au) such as the volume and frequency of visitors, the webpages accessed and any information downloaded. We only use such data as a summative. This collective data helps us determine how much our visitors use parts of the site, so we can make improvements and offer relevant information & services to as many users as possible.
We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers. Savvy Homes operates a secure data network that is designed to protect your privacy and security, as well as our own.
The security of your information is important to us. We take reasonable steps to ensure that information is stored securely both in electronic and physical form. We destroy personal information if it is no longer needed for the purposes for which it was collected or if we are no longer required to retain it by law. We use secure methods to destroy or de-identify information both in hard-copy and electronic forms.
Please be aware that information you choose to send to us through our website or by electronic means may be insecure in transit, particularly where no encryption is used (e.g. email, standard HTTP). We take reasonable steps to protect the security of personal information once it comes into our possession. We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide, unless that access was made possible by our negligence.
1/72-74 Lambeck Drive
Tullamarine, VIC, 3043, Australia