PRIVACY POLICY
Last updated: March 2026
Savvy Homes Pty Ltd is a Melbourne-based residential builder. Our website and enquiry channels are used by homeowners, clients and prospective clients seeking information about our building services, projects and consultations.
We are committed to protecting your privacy and ensuring that any personal information you provide is handled responsibly and transparently.
We may collect personal information from clients, prospective clients, contractors and website visitors so we can respond to enquiries, manage project-related communications, improve our website and provide our services.
This Privacy Policy explains what information we collect, how we use it, how we store it, and how you can request access to or correction of your personal information.
By accessing or using the Savvy Homes website or any of the services or information made available by Savvy Homes, you acknowledge that you have read and understood this Privacy Policy and agree to our Terms and Conditions.
Privacy policy and terminology
Savvy Homes Pty Ltd handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines:
what personal information we collect
how that information is collected
the purposes for which it is used
how it is stored, protected and disclosed
This policy applies only to Savvy Homes Pty Ltd and the website located at savvyhomes.com.au.
Our website may contain links to third-party websites. Savvy Homes is not responsible for the privacy practices or policies of those external websites.
In this Privacy Policy:
“Users”, “you” or “your” refer to clients, contractors, suppliers or visitors to our website.
“Savvy Homes”, “we”, “us” or “our” refers to Savvy Homes Pty Ltd.
Personal information WE COLLECT
Depending on the circumstances, we may collect personal information that is reasonably necessary for our business activities.
This may include:
Information you provide directly
When you contact us through our website, enquiry forms or newsletter sign-up forms, we may collect:
your name
email address
phone number
Communications with us
We may collect information contained in communications you send to us, including:
Emails
enquiry messages
customer support requests
Survey and promotional participation
If you participate in surveys or promotions run by Savvy Homes, we may collect information relevant to those activities.
Website usage information
When you visit our website, certain information may be collected automatically, including:
IP address
date and time of access
browser type and operating system
pages visited before arriving at our website
Website interaction data
We may collect anonymous aggregated data about how visitors interact with our website. This information is used to evaluate, maintain and improve our website and services.
Business Interactions
We may also collect information through interactions with clients, employees, contractors, and suppliers who work with us in the provision of our services.
HOW WE USE personal information
The personal information we collect may be used to:
respond to enquiries and requests for information
communicate with you about our services
manage newsletter subscriptions
administer surveys and promotional activities
analyse how our website is accessed and used
improve the functionality and content of our website
evaluate the effectiveness of our advertising and marketing activities
In many cases, this analysis is based on aggregated or anonymous data that does not identify individuals.
We may also use the website interaction data to better understand the needs and interests of prospective clients and improve the information we provide online.
Disclosure of personal information
Savvy Homes will only disclose personal information where:
you have consented to the disclosure
the disclosure is required or permitted by law
it is necessary for us to provide our services
Personal information may be disclosed to external service providers such as:
contractors
consultants
suppliers engaged to assist in the delivery of our services
auditors, accountants, taxation advisors and legal advisers
These service providers are only permitted to use personal information for the specific services for which they have been engaged.
We may also be legally obligated to disclose personal information to regulatory bodies, government authorities and law enforcement agencies.
ACCESSING and correcting personal information
You may request access to personal information that we hold about you at any time.
If you would like to know what information we hold about you, please contact us using the details set out in the Contact Us section below.
If any personal information we hold about you is incorrect, incomplete or outdated, please notify us and we will take reasonable steps to correct or update it.
In some circumstances, access to personal information may be refused where:
providing access would reveal personal information about another person
we are legally prevented from providing access
In the unlikely event that we deny a request for access or correction; we will provide the reasons for doing so where required by law.
MARKETING communications
You may choose not to receive marketing communications from Savvy Homes at any time by following the unsubscribe instructions provided in those communications.
Please note, that there may be a short delay in updating our systems when you request that your information be removed from our mailing list.
Savvy Homes complies with applicable anti-spam legislation and does not send unsolicited marketing emails.
Cookies
Like many websites, the Savvy Homes website may use cookies or similar technologies.
Cookies are small files stored on your device that help websites recognise returning users and improve functionality.
Cookies may be used to:
enable certain website features
remember user preferences
analyse website performance
understand visitor behaviour
You can disable cookies through your browser settings if you prefer not to allow them.
website HOSTING and third-party tools
Our website is hosted by Squarespace, which processes website content and data in accordance with our instructions.
We may also use the following third-party services:
Google Analytics - to analyse website traffic and visitor behaviour
Mailchimp - to manage newsletter subscriptions and email communications
Our website may offer an automated chat service to assist visitors with enquiries. This service may be powered by third-party artificial intelligence technology. Information submitted through the chat interface may be processed and stored by the service provider for the purpose of generating responses and improving the functionality of the chat service.
Users should avoid submitting sensitive personal information through the chat function. Any information provided through the chat service will be handled in accordance with this Privacy Policy.
Personal information will not be disclosed to third parties other than these service providers unless required by law or necessary to provide our services.
website Usage data
Savvy Homes automatically collects certain anonymous information relating to the use of our website, including:
visitor traffic volumes
pages viewed
files downloaded
This information is analysed in aggregate form and is used solely to improve the performance and usefulness of our website.
Security OF PERSONAL INFORMATION
Savvy Homes takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored:
electronically within secure systems
in hard-copy records held at our premises
with trusted service providers who assist us in operating our business
Where personal information is no longer required for the purposes for which it was collected, and we are not legally required to retain it, we take reasonable steps to destroy or permanently de-identify that information.
Please note that information transmitted over the internet may not always be secure. While we take reasonable precautions to protect information once it is received, we cannot guarantee the security of data transmitted electronically.
Updates to this Privacy Policy
Savvy Homes may update this Privacy Policy from time to time when necessary or appropriate.
When changes are made, the Last Updated date at the top of this policy will be revised and the updated policy will be published on our website.
Where significant changes affect how personal information is handled, we may also notify users by email or by notice on our website.
We encourage users to periodically review this Privacy Policy to remain informed about how personal information is managed.
Contact us
If you have questions, comments or complaints regarding this Privacy Policy, or if you wish to access or update your personal information, please contact us:
Savvy Homes Pty Ltd
1/72-74 Lambeck Drive
Tullamarine VIC 3043
Australia
Email: admin@savvyhomes.com.au